We have built a

WORLD-CLASS
SERVICES MANAGEMENT PLATFORM

We create deeper digital relationships for our clients with Knetik’s platform and personnel.

INNOVATION BUILT WITH THE RIGHT FOUNDATION

Our technologists are empowered with Knetik's platform technology.

KNETIK PLATFORM

Monetize physical, digital, and virtual goods or services.

Advanced billing and subscription logic for companies with physical, digital, and virtual products. 

Today's digital services require flexibility to accommodate a plethora of business models. We've built exceptional and easy-to-use tools to help product managers get to market faster, increase customer spend, and provide frictionless digital experiences.

PROFESSIONAL SERVICES

Building a new digital experience can be daunting. Understanding the right business drivers is just the first step. Defining the product, identifying the right metrics, wire-framing the correct UI/UX and creating the user engagement plan are just a few of the ways Knetik's team can help. With decades of experience from every US-based consultant, we bring credible and diverse expertise to our clients. Our consulting services can be used to launch, redefine, or audit digital services.

Monetization

Monetize physical, digital, and virtual goods or services.

Advanced billing and subscription logic for companies with physical, digital, and virtual products. 

IToday's digital services require flexibility to accommodate a plethora of business models. We've built exceptional and easy-to-use tools to help product managers get to market faster, increase customer spend, and provide frictionless digital experiences.

Features

Core Capabilites

  • Highly-customizable subscription logic
  • Physical, digital, virtual fulfillment
  • Vouchers
  • Multi-currency support
  • Tax / VAT support
  • Segment-based SKUs
  • Virtual currency
  • Digital wallet
  • Promotions
  • Multi-vendor fulfillment support

Differentiators

  • Physical, digital, and virtual entitlement
  • Bundles
  • Subscriptions
  • Video, audio, e-book fulfillment
  • Rich custom rule set (e.g. consumable & expirable digital goods)
  • Vouchers/Coupons
  • Virtual currency(ies)

Use Cases

  • Create new subscription service with customized billing start times and increments.
  • Customize bundle products by customer segment
  • Add merchandising to digital products
  • Enhance e-commerce storefront with physical, digital, and virtual goods.

Use case example:

  • Challenge

    Create customized monthly subscriptions

  • Objective

    Different subscription terms based on time, payments, products, or users

  • Solution

    The Knetik platform gives you an unlimited number of subscription plans to create based with over 10 different built-in parameters. Get creative.

Overview

Increase LTV and customer retention 

Knetik's Engagement module is a sophisticated toolset for social engagement, loyalty, gamification, and marketing automation. We give you all the tools you’ll need for your customers to interact with your brand. 

You work hard to attract users. Knetik makes it easy to keep your users engaged.

Features

  • Loyalty / Rewards program
  • Awards/ Badging
  • Marketing automation
    • Push notifications, SMS, Emails
    • Rules-based rewards
  • Community
    • Forums, blogs
    • Advanced social media capabilities
  • User Questing
  • Leaderboards
  • Gamification logic

Use Cases

  • Extend the lifespan of your best customers with behavior based loyalty programs or badging.
  • Convert a customer from disengaged to a brand champion through a gamification campaign.
  • Improve the usability of your mobile app with user questing and education modules
  • Increase dwell time on your website with community forums and blogs

Overview

Your media, your way

For your customers, consuming digital media should be effortless, personalized and available cross multiple devices.

Knetik leaps beyond simple CMS tools and lets you choose the parameters about where, for how long, and who can access your content.

In addition to traditional audio and video assets, our Media Entitlement module also lets you add and modify virtual and consumable goods.

Features

  • Rental, purchase, or expiration of goods
  • Maintain inventory per user
  • External entitlement integrations
  • Consumable goods
  • Reward-based entitlements
  • Subscription entitlement

Use Cases

  • Roll out an OTT Video (Hulu/Netflix) with merchandising co-promotion
  • Create a content wall for access to digital assets & library.
  • Create subscription or rent-own audio assets with merchandising co-promotion
  • Entitle access by device type
  • Decrement virtual goods

Overview

Managing customers made simple.

Gain a comprehensive view of your customers and easily manage them. Dive deep into a customer's profile, their orders, trouble tickets, inventory, etc. with Knetik Labs.

With over 20 pre-built API integrations, connecting our Customer Management module to your business’ critical ERP systems is painless.

At Knetik, we understand customer data is sensitive so we employ several means of obfuscating and securing your customer’s data.

Features

  • Single Sign On (SSO) integration
  • Single customer view
  • Maintain profile meta-data
  • Profile construction
  • Administrative actions for suspending users, refunds, resetting passwords
  • API-based integration with CRM tools (Zendesk, Freshdesk)
  • Track & maintain orders
  • Manage subscriptions
  • Manage inventory
  • Ticketing
  • Obfuscation of private customer records

Use Cases

  • Troubleshoot and resolve key issues on a customer account instantly.
  • Integrated existing ticketing & CRM software as a unified solution
  • Manage customer orders and workflow
  • Automatically populate customer data & marketing automation lists based on behavior

Overview

Rely on a turn key or single-function back-end.

Building anything great requires a sturdy foundation. As you build vivid front-end digital experiences for your customers, make sure your back-end is deep enough to meet the needs you haven’t considered yet.

The Knetik Platform is the underlying layer of all our business modules. It has over 20 pre-built API integrations and has developer environments for staging and production.

Avoid the urge to build everything yourself. It’s taken us years to get this far, we’re sure you’ll be impressed.

Features

Core Capabilites

  • Cloud, Hybrid, Dedicated Deployment
  • Complete SDKs (C#, Unity, Java, PHP)
  • Documented RESTFUL APIs

Differentiators

  • Developer environments for Staging & Production
  • Over 20 Enterprise Integrated Partners including (e.g. Amazon, Zendesk, Mailchimp)
  • Fully white labeled offering
  • Advanced Business Rule Engine
  • Optional Professional Services for Integration
  • Human support

Use Cases

  • Single Sign On (SSO)
  • Integrated User & Games Storage
  • Stand-Alone Modules
  • Turn-key back-end

Overview

Building a new digital experience can be daunting. Understanding the right business drivers is just the first step. Defining the product, identifying the right metrics, wire-framing the correct UI/UX and creating the user engagement plan are just a few of the ways Knetik's team can help. With decades of experience from every US-based consultant, we bring credible and diverse expertise to our clients. Our consulting services can be used to launch, redefine, or audit digital services.

Features

  • Free discovery & needs assessment session for qualified applicants.
  • 10+ year expertise per consultant in developing web, app, or game experiences.
  • Defined scope of work for execution hand-over to internal or 3rd party team.
  • Engagement periods ranging from 1 to 3 month periods.

Use Cases

  • Product definition
  • Design & wire-framing of web or app experience
  • Scope development
  • RFP content prepration
  • Gamification consultation

Overview

Knetik Labs' platform comes with dozens of pre-built integrations making it easy to launch. However, should additional software engineering be required we are happy to provide front-end development and integration support. When time to market counts and resources are constrained, our software design and engineering team are a great option. We can supplement or serve as a stand-alone engineering team for clients using our platform.

Features

  • Early stakeholder involvement in planning and feature design
  • Agile and Lean Methodology employed
  • Sprint development cycles with monthly releases
  • Iterative development process with feedback loop from stakeholders
  • US-based resources
  • Assigned Project Manager

Use Cases

  • Systems integration to the Knetik Labs platform
  • Customized web or app development leveraging Knetik Labs' back-end
  • Storefront development for physical and digital goods
  • Transmedia project implementation
  • New concept design and development

THE KNETIK PLATFORM BY THE NUMBERS

We think big. If you do too, our platform can accommodate your size and scale.

By the Numbers

THE KNETIK SOLUTION

The Knetik Platform is the engine that provides the management of your online media services

  • TEAMROCK

    TEAMROCK

    TeamRock is the world’s foremost authority on rock and metal. TeamRock uses the Knetik Platform to provide gamification across all of its brands to drive loyalty and retention. In addition, Knetik also operates a gaming service with branded trivia, and social games, as well as a full ecommerce store. Find more at teamrock.com

    SCOPE

    PC Portal | iPAD | iPhone | Android | STB

    IMPACT

    Launched in 2014 as the premier rock-music brand in the digital age.

    “The Knetik Platform has enabled TeamRock to enhance the LTV of it’s customers, with a 6x increase to dwell time and engagement through innovative engagement strategies.”
    – Jimmy Docherty, Chief Commercial Director, TeamRock

OUR CUSTOMERS

OUR OFFICES

At Knetik we go by many names: innovators, developers, nerds. But you’ll know us as the guys who put ideas into motion

ORLANDO

1180 Harwood Ave, Suite 1000
Altamonte Springs, FL 32714

407-792-0400
407-792-0408

hello@knetiklabs.com

CHICAGO

2 N. La Salle, Suite 1400
Chicago, IL 60602

407-792-0400
407-792-0408

hello@knetiklabs.com

San Francisco

Opening in 2015

NEW YORK

Opening in 2015

WE MAXIMIZE CUSTOMER RELATIONSHIPS.